The Swarm OEM Modem is sold as a method for you to transport data using the Swarm satellite network in your own project.
Traffic from the Swarm Modem is routed through the ModuSense platform. This requires the purchase of a ModuSense Satellite Data Plan to enable this. This functionality is baked in to all Swarm modems sold by ModuSense and is not able to be undone including using the Swarm Hub.
You will be able to login to the new ModuSense platform to forward data to your platform. The ModuSense platform is only considered part of the OEM product in relation to the setting up of webhooks to forward your data to your platform of choice and also contains some diagnostic functions to view transmissions and help you get started with your project.
As the Swarm OEM Modem is provided to connect your own projects to Swarm, ModuSense does not provide support for your project or any 3rd party IOT services you wish to integrate with.
Please contact ModuSense Support if you require more information.